Ar caller

About the role

AR Caller (Accounts Receivable Caller) ​We are seeking a detail-oriented and results-driven AR Caller (Accounts Receivable Caller) to join our revenue cycle management (RCM) team. In this role, you will act as a primary point of contact between healthcare providers and insurance companies, following up on unpaid or denied medical claims to ensure timely reimbursement and maximize cash flow. ​ Key Responsibilities ​Insurance Follow-Up: Make outbound calls to various insurance carriers to check the status of pending medical claims. ​ Denial Management: Investigate, analyze, and resolve claim denials or rejections by coordinating with insurance representatives and internal teams. ​ Claim Reprocessing: Resubmit corrected claims, file appeals, or provide additional documentation (such as medical records) as requested by payers. ​ Account Resolution: Document detailed notes in the billing software regarding every call, claim status, and next steps. ​Compliance & Confidentiality: Ensure all patient data and billing practices strictly adhere to HIPAA regulations and company guidelines. ​Target Achievement: Meet daily and monthly productivity goals, including call volume targets, collection amounts, and low aging-bucket percentages. Requirements & Qualifications ​ Experience: 1 to 4 years of experience as an AR Caller in US Healthcare RCM (Revenue Cycle Management). ​ Communication Skills: Excellent verbal and written English communication skills to interact professionally with US-based insurance representatives. ​ Knowledge Base: Strong understanding of medical billing terminology, CMS guidelines, CPT/ICD codes, and various insurance plans (Medicare, Medicaid, Commercial, Managed Care). ​Technical Skills: Proficient in MS Office (Excel, Word) and familiar with popular practice management/billing software (e.g., Epic, Cerner, eClinicalWorks, Kareo). ​ Shift Flexibility: Willingness to work in US shifts (night shifts). ​

Key Skills