Restaurant Manager, Assistant Manager - Kailash Parbat

About the role

Role Purpose The Restaurant Manager is the operational head of the restaurant and is responsible for driving sales, profitability, guest satisfaction, operational excellence, team development, statutory compliance, and overall restaurant performance. The role ensures that Kailash Parbat's brand standards and SOPs are consistently maintained across all service areas. Key Responsibilities 1. Restaurant Operations *Manage overall day-to-day restaurant operations. *Ensure smooth service during all meal periods. *Conduct pre-opening and closing inspections using operational checklists. *Coordinate closely with the Unit Chef for seamless kitchen and service operations. *Maintain restaurant ambience, cleanliness, hygiene, and readiness. *Conduct daily staff briefings and enforce grooming standards. *Prepare and manage duty rosters to ensure optimum manpower deployment. *Monitor attendance and update records through the Wooqer app. *Conduct regular service audits and implement corrective actions. 2. Financial & Administrative Management *Own the unit Profit & Loss (P&L) performance. *Drive sales growth while controlling labour and operating costs. *Supervise billing, cashiering, discounts, and complimentary approvals. *Verify daily cash reconciliation and shift sales reports. *Monitor stock levels, procurement, and vendor performance. *Ensure timely vendor payments and maintain rental agreements. *Maintain warranty cards, service records, and operational documentation. *Control utility consumption and minimize operational expenses. 3. Compliance & Maintenance *Ensure 100% compliance with FSSAI, Fire, Trade, Gas, Pest Control, Pet Pooja, and other statutory requirements. *Coordinate timely renewal of all licenses and permits. *Schedule preventive maintenance for kitchen equipment, gas ranges, and exhaust systems every 20 days. *Ensure zero downtime through proactive equipment maintenance. *Maintain compliance records and audit documentation. 4. Team Leadership & Training *Recruit, induct, train, and mentor service team members. *Conduct training on menu knowledge, upselling, hygiene, SOPs, and guest service. *Maintain 100% training records and completion status. *Conduct regular coaching and performance review sessions. *Build a culture of teamwork, recognition, discipline, and employee engagement. *Identify and develop future leaders through succession planning. 5. Guest Experience *Deliver exceptional and personalized guest service. *Personally engage with guests to build long-term relationships. *Resolve guest complaints within 24 hours. *Improve Google ratings, guest feedback, and Net Promoter Score (NPS). *Execute promotional campaigns, festive menus, and loyalty initiatives. *Ensure consistent service quality during peak operating hours. 6. Staff Accommodation & Vendor Management *Ensure staff accommodation is clean, hygienic, and well maintained. *Coordinate regular pest control and housekeeping of accommodation. *Conduct periodic inspections of staff rooms and facilities. *Maintain strong relationships with local agencies and service vendors.

Key Skills