Tele-Calling & Back Office Executive (Sales & Lead Generation)

About the role

Tele-Calling & Back Office Executive (Sales & Lead Generation) ​Job Summary ​We are looking for an energetic and goal-oriented Tele-Calling & Back Office Executive to drive our sales pipeline. The ideal candidate will manage incoming and generated leads through systematic calling, follow-ups, and professional communication to secure client appointments and convert leads into business. ​Key Responsibilities ​Lead Calling & Outreach: Connect with prospective clients via phone calls to introduce our products/services, understand their requirements, and pitch relevant solutions. ​Appointment Fixing: Schedule qualified client meetings and appointments for the sales or management team. ​Follow-Up Management: Conduct timely follow-ups with warm and cold leads to keep them engaged and move them down the sales funnel. ​Lead Conversion: Persuade prospects, handle objections effectively, and successfully convert leads into confirmed clients or bookings. ​Back Office Coordination: Maintain daily call logs, update lead statuses in the CRM/database, and coordinate administrative tasks to support the sales team. ​Key Performance Indicators (KPIs) & Targets ​Your performance will be evaluated based on the following two core parameters: ​Appointment Fixing Target: ​Achieve the daily/weekly/monthly quota of successfully booked and confirmed client appointments for the sales team. ​Lead Conversion Target: ​Meet or exceed the target percentage for converting cold/warm leads into active customers or closed sales. ​Key Requirements ​Excellent verbal communication, persuasion, and active listening skills. ​Target-driven mindset with a high-energy approach to calling. ​Basic computer literacy and proficiency in maintaining data (Excel/CRM). ​Previous experience in tele-calling, inside sales, or customer service is preferred.

Key Skills