Sales Manager

About the role

Job Description: Sales Manager Goldfinch Hotels Mangalore | Department: Sales & Marketing | Reports to: General Manager / Director of Sales | Location: Mangalore, Karnataka | Employment type: Full-time About the Role Goldfinch Hotels Mangalore is looking for a results-driven Sales Manager to grow room, banquet and F&B revenue across corporate, MICE, travel trade and social segments. You will own the hotel's sales pipeline, build lasting client relationships and work closely with Front Office, F&B and Revenue teams to deliver on budget. Key Responsibilities • Achieve monthly, quarterly and annual revenue targets for rooms, banquets, events and restaurants. • Identify, prospect and convert new corporate accounts, travel agents, tour operators, OTAs-linked partners, wedding planners and event organisers. • Conduct regular sales calls, client visits, site inspections and hotel familiarisation trips. • Prepare and negotiate proposals, rate agreements, group contracts and MICE quotations in line with revenue strategy. • Manage and grow key accounts through scheduled follow-ups, business reviews and renewals. • Coordinate with Revenue Management on pricing, inventory, group blocks and yield decisions. • Liaise with Front Office, Banquets, F&B, Housekeeping and Reservations to ensure smooth execution of group and event business. • Track competitor rates, positioning and market trends in Mangalore and coastal Karnataka; share insights with management. • Maintain the sales pipeline, lead tracking and client database in the CRM; submit weekly activity and forecast reports. • Represent the hotel at trade shows, networking events, sales missions and local business forums. • Gather client feedback post-stay or post-event and support service recovery where needed. • Support sales and marketing campaigns, promotions, and seasonal packages. Qualifications & Experience • Bachelor's degree or diploma in Hotel Management, Business Administration, Marketing or a related field. MBA is an advantage. • 4–7 years of hotel sales experience, with at least 2 years in a Sales Manager or Senior Sales Executive role (3–5 star property preferred). • Proven record of meeting or exceeding revenue targets. • Strong existing network in the Mangalore, Udupi and coastal Karnataka corporate, travel and events market is an advantage. Skills & Competencies • Excellent verbal and written communication; fluency in English and Kannada, with Hindi, Tulu or Konkani a plus. • Strong negotiation, presentation and closing skills. • Working knowledge of hotel PMS, CRM and MS Office (Excel, PowerPoint). • Understanding of rate strategy, inventory, segmentation and RevPAR / ARR / occupancy metrics. • Self-motivated, organized and comfortable working to targets and deadlines. • Professional grooming, guest-centric attitude and strong relationship-building ability. Key Performance Indicators • Revenue achievement against target (rooms, banquets, F&B) • Number of new accounts acquired and key account retention • Sales calls, site visits and proposals per month • Conversion rate of leads and enquiries • Accuracy and timeliness of reports and forecasts • Client satisfaction and repeat business Working Conditions • Full-time role with flexible hours to meet client and event needs, including some weekends and holidays. • Regular local travel for client visits, with occasional outstation travel for sales missions.

Key Skills