Operations Executive

About the role

Your responsibilities include making updates and preparing several reports. To be successful in this role, you should be well-organized, have great time management skills, and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support. Responsibilities: ● Act as the primary point of contact for executives, employees, clients, and external partners. ● Manage and organize operational information and documentation. ● Update and maintain POS systems accurately. ● Track, analyze, and report key operational metrics (KPIs). ● Handle and resolve customer complaints in a timely manner. ● Identify process gaps and implement operational improvements. ● Coordinate with internal teams for smooth operational alignment. ● Monitor and enhance overall customer experience. ● Prepare internal and external communications (emails, reports, presentations, memos). ● Take meeting minutes and ensure action items are followed up. Requirements: ● 0–3 years of work experience or relevant internship. ● Strong knowledge of MS Office (Excel, Word). ● Excellent organizational and time management skills. ● Strong verbal and written communication skills. ● High level of discretion and professionalism.

Key Skills