Key Account Manager

About the role

Key Responsibilities  Strategic Account Growth & Revenue: Own the account expansion roadmap, driving ARR growth through strategic upselling and cross-selling of engineering capabilities, AI/ML integrations, and digital transformation services.  Executive Relationship Management: Serve as the primary point of contact for CXOs, VPs of Engineering, and Product Heads. Build high-trust, consultative partnerships aligned with clients' technical and business goals.  Delivery & Operations Alignment: Collaborate closely with Project Managers, Tech Leads, and Solution Architects to ensure on-time, high-quality project delivery matching SLA standards.  Quarterly Business Reviews (QBRs): Prepare and lead quarterly account reviews, demonstrating product value, tracking health metrics, and identifying new technical requirements.  Escalation & Risk Management: Proactively identify project risks or bottlenecks, acting as the primary point of escalation to resolve operational issues swiftly.  Contract Renewal & Commercials: Manage contract renewals, SOW executions, rate negotiations, and financial forecasting for assigned key accounts. Requirements & Qualifications  Experience: 2–4 years of experience in Key Account Management, Technical Client Success, or Business Development within IT Services, Software Consulting, or SaaS environments.  Domain Knowledge: Strong grasp of custom software development, cloud infrastructure, AI/ML capabilities, and modern tech stacks.  Commercial Acumen: Track record of owning enterprise revenue targets, managing account health, and negotiating SOWs/contracts.  Communication: Exceptional verbal, written, and executive presentation skills.  Problem Solving: Proven ability to manage multi-stakeholder conflicts, technical delivery challenges, and changing priorities.  Education: Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related field (MBA is a plus). Preferred Attributes  Prior experience working in fast-paced product engineering agencies or AI-focused tech firms.  Familiarity with CRM tools (HubSpot, Salesforce) and project management platforms (Jira, Confluence).

Key Skills