Key Account Manager ( Marketplace Account Manager )

About the role

JOB DESCRIPTION E-commerce & Marketplace Account Manager Experience: 3–4 Years | Location: Gurgaon | Employment Type: Full-Time Industry: E-commerce / Marketplace Consulting About the Company We are an e-commerce and marketplace consultancy helping brands establish, manage, and grow their business across leading online marketplaces such as Amazon, Myntra, Flipkart, and other relevant platforms. Our services include marketplace onboarding, catalog management, marketplace operations, performance marketing, advertising, sales growth, promotions, and overall marketplace management. Role Overview We are looking for an E-commerce & Marketplace Account Manager who can take end-to-end ownership of assigned brands. The ideal candidate should be an all-round marketplace professional who understands both the operational and performance marketing sides of e-commerce. The person will manage day-to-day marketplace activities, monitor brand performance, coordinate with internal and marketplace teams, manage advertising activities, identify growth opportunities, and drive execution. This role requires someone who can independently manage a brand as an account, identify problems, suggest solutions, and drive execution. Key Responsibilities 1. Marketplace Operations • Manage day-to-day operations of assigned brands across Amazon, Myntra, Flipkart and other marketplaces. • Handle product listings, catalog updates, pricing, inventory, promotions and marketplace hygiene. • Monitor product visibility, availability, Buy Box/featured offers, ratings and reviews. • Identify and resolve listing, catalog, pricing and operational issues. • Coordinate with marketplace account managers and platform support teams when required. 2. Performance Marketing & Advertising • Plan, execute and monitor marketplace advertising campaigns. • Manage Sponsored Products, Sponsored Brands, Display Ads and other relevant marketplace advertising formats. • Monitor ROAS, ACOS, TACOS, CTR, CPC, CVR and CAC. • Optimise campaigns based on performance, budgets, keywords, products and business objectives. • Identify opportunities to improve sales while maintaining advertising efficiency. 3. Brand & Account Management • Act as the primary point of ownership for assigned brands. • Understand the brand's products, target customers, competitors and marketplace objectives. • Develop and execute marketplace growth plans. • Track overall brand performance and proactively identify gaps and opportunities. • Ensure timely execution of all agreed marketplace activities. 4. Sales & Growth Management • Analyse marketplace sales trends and identify growth opportunities. • Monitor category, competitor, pricing and product-level performance. • Recommend strategies related to pricing, promotions, assortment, advertising and product visibility. • Support new product launches and marketplace expansion. • Work towards improving overall marketplace revenue and profitability. 5. Reporting & Analytics • Prepare regular marketplace performance reports for internal teams and clients. • Analyse sales, advertising, traffic, conversion and product-level data. • Track KPIs and highlight key achievements, concerns and action points. • Convert marketplace data into actionable recommendations for brand growth. 6. Cross-functional Coordination • Coordinate with catalog, creative, content, performance marketing and other internal teams. • Work closely with clients/brand teams to understand requirements and communicate progress. • Follow up with relevant stakeholders to ensure timely execution. • Maintain clear documentation and trackers for assigned accounts. What We Are Looking For • 3–4 years of relevant experience in e-commerce, marketplace management, e-commerce agencies or brand-side marketplace operations. • Strong hands-on understanding of Amazon, Myntra, Flipkart or other major marketplaces. • Experience managing marketplace advertising/performance marketing. • Good understanding of marketplace metrics and business KPIs. • Strong analytical and problem-solving skills. • Ability to independently manage multiple brands/accounts. • Strong communication and client-handling skills. • Ability to coordinate with multiple internal and external stakeholders. • Strong Excel/Google Sheets skills. • Proactive approach with an ownership mindset. • Ability to identify issues independently and take them to closure. Preferred Skills • Amazon Seller Central / Vendor Central experience. • Myntra Partner Portal experience. • Flipkart Seller Hub experience. • Marketplace advertising and campaign optimisation. • Knowledge of cataloguing, SEO, A+ Content, promotions and pricing. • Experience working with multiple brands or an e-commerce consultancy/agency. • Understanding of marketplace P&L, profitability and growth metrics. Ideal Candidate The ideal candidate is someone who can look at a brand holistically rather than handling only one function. They should be able to understand: Brand → Marketplace Operations → Catalog → Traffic → Advertising → Conversion → Sales → Profitability → Growth We are looking for someone who can take ownership of a brand, identify what is working and what is not, recommend the right action, coordinate execution, and continuously work towards marketplace growth. Key Qualities: Ownership | Analytical Thinking | Marketplace Expertise | Performance Marketing | Problem Solving | Client Management | Execution

Key Skills