IT Support Engineer

About the role

IT Support Engineer (L1/L2) **Job Location:** Chennai **Work Mode:** Work From Office (WFO) **Work Timings:** 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST **Salary:** ₹15,000 per month **Accommodation Support:** ₹5,000 per month Job Overview We are looking for an **IT Support Engineer (L1/L2)** to join our team in Chennai. The role involves providing technical support to customers/users, troubleshooting IT-related issues, and assisting with day-to-day technical operations. The position also involves exposure to **inside sales, lead generation, Go-To-Market (GTM), and business development activities**, providing candidates with an opportunity to develop both technical and customer-facing skills. Key Responsibilities * Provide **L1/L2 technical support** to users and customers. * Troubleshoot and resolve hardware, software, system, and basic network-related issues. * Identify, diagnose, and resolve technical problems within defined timelines. * Respond to customer/user queries and provide appropriate technical assistance. * Maintain proper records of technical issues, resolutions, and follow-ups. * Escalate complex technical issues to the appropriate team when required. * Assist with customer communication and support activities. * Support **inside sales and lead generation** activities. * Assist in customer outreach and follow-up activities. * Participate in **Go-To-Market (GTM)** initiatives. * Support business development activities and customer engagement. * Coordinate with internal teams to ensure timely resolution of customer requirements. Required Skills * Basic understanding of IT support and troubleshooting. * Good knowledge of computer hardware, software, and operating systems. * Basic understanding of networking concepts is an advantage. * Good verbal and written communication skills. * Strong problem-solving and customer-handling skills. * Ability to work independently as well as part of a team. * Willingness to work in rotational shifts. * Willingness to work from the office in Chennai. * Interest in learning both technical support and business development activities. ## Qualification * Any Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field. * Freshers and candidates with relevant IT support experience may apply. ## Employment Details * **Work Mode:** Work From Office * **Location:** Chennai * **Shift:** 12:00 AM – 8:00 AM IST / 8:00 AM – 4:00 PM IST * **Salary:** ₹15,000/month * **Accommodation Support:** ₹5,000/month * **Probation:** 6 months * **Performance Review:** Every 6 months after successful completion of the probation period * **Salary Revision:** Based on performance during the review period Why Join Us? * Opportunity to build hands-on experience in IT Support. * Exposure to customer support and business development. * Opportunity to develop both technical and communication skills. * Accommodation support provided. * Performance-based career growth and salary revision. **Interested candidates can apply with their updated resume.**

Key Skills