About the role
Job Description – Service Manager MK Soft is looking for a Service Manager to manage ERP support services and handle customer relationships. Responsibilities Manage day-to-day MK Soft ERP service and support activities. Handle customer support requests and ensure timely resolution. Communicate directly with customers and understand their requirements. Assign and coordinate customer issues with the support team. Monitor pending service requests and follow up until completion. Coordinate with the technical/development team for software issues and bugs. Handle customer complaints professionally and ensure proper follow-up. Plan and manage customer visits when required. Monitor the quality and performance of customer support services. Maintain service reports and customer issue records. Support MK Soft ERP installation and configuration when required. Maintain good long-term relationships with customers.
Key Skills
- Role:
- Technical Support Engineer
- Industry Type:
- IT Services & Consulting
- Department:
- Information Technology
- Employment Type:
- Full Time, Permanent
- Education:
- Diploma